The app showed an error
What each Himnova Live error message means and what to do about it without losing your work.
Himnova Live is designed to keep running even when something fails. The schedule you're building saves itself, and the projection keeps going.
| What you see | What to do |
|---|---|
| “An unexpected error occurred. The app is still running.” | Keep going. If it happens again, report it. |
| “Something went wrong in the interface”, with Retry and Reload | Click Retry, and if that doesn't work, Reload. You won't lose the schedule you were building, but you will lose anything unsaved in an editor (a song, a theme, a scene). Before you click, copy the text that appears below or take a photo of it; it helps with the report. |
| “Something went wrong in that window and it closed” | An editor, Settings or Schedules closed because of an error, and any unsaved changes in it were lost. Open it again. The rest of the app keeps working. |
| The “Unexpected error” window | If it appears while the app is running, the app keeps working. After the service, close it, open it again and report the error. If it appears when you open the app, the app closes. Report it and attach crash.log. |
| “The projector window closed”, with Reopen | Click Reopen to bring it back with what was live. The notice goes away after a few seconds. After that, LIVE reopens it with what was live, or use Open projector if nothing was. |
| “Couldn't start the database” | It appears when you open a new version that couldn't update your data, and the app closes. The message says where the backup it saved beforehand is, or that there isn't one. Don't touch anything, and report it with that message. |
For the report, attach main.log and, if there is one, crash.log (Settings › About › Open logs folder). Notices inside the window aren't saved to any file, so write down what they said.
Something didn't work the way the guide says? Tell us on GitHub what you did, what you expected and what happened, and we'll see whether the app or the guide needs fixing. Report a problem (opens in a new tab)