Skip to content
en

Nothing shows on the projector

What to check when the projection doesn't appear, shows up on the wrong screen, mirrors your screen or freezes.

Nothing shows up

  • The projection only opens with the first GO LIVE, BLACK or LOGO. Have you sent anything yet?
  • If the Live header says Projector off, the projection window is closed. Click Open projector next to it (it opens on BLACK, so then click LIVE), or send something live.
  • If it says BLACK or LOGO, that's what the congregation is seeing. Click LIVE.
  • LOGO is black if Show is set to Image with no image loaded (the Live monitor says No logo set), or to Name over background with no name and a black background. Set it up in Settings › Projection › Logo.
  • If the projection shows up as a small window on your screen, the computer isn't detecting the projector. Check the cable, the projector's input and that the display is extended (how).

It's on the wrong screen

Choose the projector in Settings › Projection › Projector screen (how). If the projection was already open, it moves right away.

The projector shows my screen

The computer is mirroring the screens. Set it to extend the display (how), and the projection moves to the projector automatically.

The projection is a small window

That happens when the computer sees only one screen. The projection opens as an 800 × 450 window, for practice. When you connect the projector and extend the display, it goes full screen automatically.

It disconnected during the service

If the projector turns off or the cable comes loose, what was live keeps running, sound included, and the picture comes back on its own when you reconnect it. If you see “The projector window closed” instead, click Reopen to bring it back with what was live. If the notice is already gone, LIVE reopens it with what was live (without BLACK or LOGO). If nothing was live, use Open projector.

It froze

  1. Open Settings › Projection.

  2. In Projector window, click Close projector and then Open projector.

  3. It reopens on BLACK. Click LIVE.

Warning: Closing the projection cuts the sound of what's live.

It disappeared when I minimized

Minimizing the control window also minimizes the projection. Restore the control window and it comes back.

Something didn't work the way the guide says? Tell us on GitHub what you did, what you expected and what happened, and we'll see whether the app or the guide needs fixing. Report a problem (opens in a new tab)

Share this guide: